Refund policy

Your statutory rights come first
Nothing in this policy affects your statutory rights as a consumer in the United Kingdom.

YOUR RIGHT TO CANCEL (UK)

If you are a consumer in the United Kingdom, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days of receiving it, without giving any reason. You then have a further 14 days to return the goods to us.

To cancel, email sleep@weargora.co with your order number. You do not need to give a reason. We will refund the full price of the goods, plus the standard delivery cost you paid, within 14 days of receiving the returned goods back.

Return postage: you are responsible for the direct cost of returning the goods to us. If the item arrives faulty, damaged, or not as described, we will cover return postage in full.

Exception for hygiene reasons: sleep masks are supplied sealed for health protection and hygiene reasons. If the seal has been broken after delivery, the right to cancel no longer applies to that item. This does not affect your rights if the item arrives faulty, damaged, or not as described.

Faulty or damaged items
Please inspect your order on arrival and contact us immediately at sleep@weargora.co if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. This is in addition to your statutory rights under the Consumer Rights Act 2015.

Our voluntary 30-day return (in addition to your rights above)
Separately from your statutory rights, we offer a 30-day return window for unopened items in their original sealed packaging. To start one, email sleep@weargora.co before sending anything back and we will send instructions on how and where to return your package. Items sent back without first requesting a return cannot be processed. Return postage on these voluntary returns is the customer's responsibility. Gift cards cannot be returned.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.